Help and Support

For more detailed instructions on the use of Gatekeeper Cloud, or support for users, we have a number of solutions to help you get the most out of the application.

Throughout the application you will find a ‘Help’ icon. Selecting this icon will allow you to either open the relevant help text or access our library of help articles.

Our dedicated customer support line is manned from 8:00am to 5:00pm, Monday to Friday, but closed for training on a Wednesday between the hours of 9:00am and 10:00am. We have a number of experienced and knowledgeable staff who can talk you through any queries that you may have.

It will help us to locate your details quickly if you have your customer number to hand before you phone. Alternatively, email us your question and customer number to farmplansupport@proagrica.com and we will respond as soon as possible. Our inbox is checked regularly throughout the working day.

You can also speak to a member of the team through our Live Chat function which is accessible through the chat icon in Gatekeeper Cloud.

Click the tiles below for more details on the support options available to you:

There is no substitute for personalised one-to-one training. We have a number of Farmplan trainers around the country and we can arrange for someone who is local to you to visit you at your business. If you prefer training outside of your office, you can come to our offices in Herefordshire.

For shorter sessions on specific tasks or areas we can also log onto your computer remotely and take you through training via the phone.

To find out more please contact the Training Team 01594 545014

farmplantraining@proagrica.com

Updates are released at intervals during the year and may contain new features, changes and enhancements. You will receive a notification when a significant update has been made but you will not need to do anything as it will be available to you automatically.